Air India apologized to passengers for 30 hours delay, gave vouchers of 350 dollars to everyone, know the whole matter

Ananya Shroff
5 Min Read

New Delhi : Passengers faced a lot of trouble due to the 30-hour delay in the Delhi-San Francisco flight. Hurt by this, Air India on Saturday 'apologised' to them and also gave a voucher of $350 to those passengers. This voucher was given equally across all travel classes, who waited so long to catch this flight. Sources say that Tata's top leadership at Bombay House also spoke to the management of the airline, which they acquired about 2.5 years ago. Passengers are still waiting for this change.

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Delhi Vancouver flight delayed

Tata Sons chairman N. Chandrasekaran is keeping a close watch on the airline. On Saturday, the Delhi-Vancouver nonstop flight was delayed by more than 20 hours, while in the last 10 days, two nonstop flights to California were delayed by 18 to 30 hours. Air India management reacted to the delay in the Vancouver flight. They said, 'Flight number AI185 was scheduled to take off on June 1 (5.20 am) for Delhi-Vancouver. But it was delayed due to technical problems and then the crew's mandatory flight duty deadline.

Air India has taken several important steps for the passengers

Air India offered hotel accommodation to guests during this period and the option of cancellation with full refund and free rescheduling to another date. Inconvenience caused to passengers due to operational disruption is regretted. 237 passengers, including an infant, had booked flight AI-183 (Delhi – San Francisco) on May 30. However, when the flight took off on May 31 at around 10 pm, 30 hours after the scheduled departure time, only 199 passengers opted to fly.

Air India: Air India flight in bad condition, government issued notice for 20 hours delay, know the whole matter

Flight delayed due to passengers fainting

Some passengers waiting for this flight fainted in the hot Boeing 777 before takeoff on Thursday evening. Air India Chief Operating Officer Klaus Goersch on Saturday apologised to these passengers for the inconvenience. He wrote, “Please, on behalf of Air India, I sincerely apologise for the delay in bringing the passengers to San Francisco. This delay was due to several technical reasons and other operational constraints. We have tried to fix the technical problems, but clearly, the period of delay was long and the experience was not what we wanted to offer. However, your safety was absolutely the top priority.”

Air India official apologized

Air India Chief Operating Officer Klaus Goersch said that as an apology, we would like to offer you a travel voucher of $ 350 for future travel on Air India. Alternatively, we can credit this amount to your account through your payment source or bank details. Although we cannot change the past, I believe this appeal reflects our genuine regret for the inconvenience and disruption caused to their travel.

Goersch said, “Once again, we regret this lapse in our service and the inconvenience caused to you. I hope you will allow us to serve you again with a better standard in the future.” The airline has to respond to a show-cause notice from the DGCA asking it why action should not be taken against it for “repeatedly causing inconvenience to passengers” and “repeatedly failing to take reasonable care of passengers”. The DGCA notice issued on Friday said, “AI179 on 24/5 and AI183 on 30/5 were inordinately delayed. Passengers were inconvenienced due to inadequate cooling in the cabin.

Navbharat TimesFrom afternoon to evening and then night… The flight took off 6 hours late in the scorching heat of Nautapa, passengers were drenched in sweat without AC

DGCA reprimanded Air India

There have been several instances of Air India violating various provisions of DGCA and causing inconvenience to passengers. AI has violated provisions of 'facilities provided by airlines to passengers for denial of boarding, cancellation of flights and delay in flights'. AI has repeatedly failed to take proper care of passengers and (adhere to those rules). AI has been asked to explain within three days 'why enforcement action should not be initiated against it'. Last Friday, AI 179 from Mumbai to SFO was delayed by 18 hours.

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