This is the button to press
You will have to dial 139 based on the Indian Railways' IVRS i.e. Interactive Voice Response System. Information is given in different languages. For security assistance, medical assistance and accident assistance, you will have to press 1. Similarly, for railway related inquiries, press 2, for catering, press 3, for general complaint, press 4, for corruption complaint, press 5, for information related to parcel and freight, press 6, and if you want to get information related to trains operated by IRCTC, press 7.
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You can also lodge a complaint here
If you want to lodge a complaint while travelling in a moving train, you will have to provide your seat number and PNR number. Also, if you are present on the platform of a station and you get poor quality food from the food shops there or you are being charged more for any item, then you can lodge a complaint by dialling 139. Apart from this, you can also lodge a complaint through the Rail Madad app.
If there is any problem in the train, complain like this
If you face any kind of problem in the train, you can complain like this.
by phone: In case of any problem in the train, you can complain to the train department by calling. You can call the official toll free number 139.
by email: You can complain by sending an email to the Railway Department. You can go to the website of the Railway Department and fill the complaint form or send a complaint to their email ID.
By Twitter: You can also complain through the official Twitter handle of the Railway Department.
Contact the train staff: In case of any problem in the train, you can contact the staff present in the train and complain. Here your problem will definitely be solved.
The whole team works together
Also, many times people take these things very lightly, thinking what will happen if they complain, but let us tell you that there is a whole team at the headquarter, which works very seriously on the helpline numbers. It is available 24 hours to solve the problem immediately, but many times passengers do not take things seriously.
