First handed over damaged laptop, then delay in refund, court scolds Amazon

The complaint states that the laptop worth Rs 77,990, ordered through Amazon Seller Services Pvt Ltd, was sold by retailer Apario Retail Pvt Ltd. The complaint states that the delay in getting the refund for the product caused mental agony and harassment to the consumer.

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Commission scolded Amazon
“This Commission is of the firm view that Amazon, which accepts orders from customers, places the orders on third parties and concludes the contract after the goods are delivered, is not a simple intermediary,” the commission headed by SS Malhotra said. Is.''

Members Rashmi Bansal and Ravi Kumar were also included in the commission. The Commission took note of the evidence before it, according to which “the complainant's money was returned after about a year and five months, after several demands for refund.” The commission has also asked him to pay Rs 10,000 as litigation cost.

Let us tell you that customers have the right to complain about any kind of fraud or fraud in the consumer court. Every year lakhs of such cases come across the country in which the court gives its verdict on the complaints of customers.

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Tags: Amazon, Business news in hindi, Consumer Court, Flipkart